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2. We here in the Buchanan County Assessor’s office want to thank you for giving us the opportunity to assist you with all your needs as a property owner. We would like to have your feedback to assist us in improving or enhancing the taxpayer experience while visiting the courthouse. Your opinion is very important, so please take a few minutes to complete the following survey.
4. 1. Which Department were your working with?*

   1. Appraiser
   2. Real Estate
   3. Personal Porperty
6. 2. How did you contact the Assessor’s Office?*

   1. In Person
   2. Telephone
   3. Mail
8. 3. Evaluating your recent experience with the Assessor’s office how would you rate the quality of customer service you received?*

   1. Superior
   2. Very Satisfactory
   3. Average
   4. Somewhat Unsatisfactory
   5. Poor
10. 4. The process of getting your inquiry resolved was?*

    1. Superior
    2. Very Satisfactory
    3. Average
    4. Somewhat Unsatisfactory
    5. Poor
12. 5. The representative that worked with you was very knowledgeable.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Neutral
    4. Somewhat Disagree
    5. Strongly Disagree
14. 6. The waiting time to be seen and have your inquiry addressed was satisfactory.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Neutral
    4. Somewhat Disagree
    5. Strongly Disagree
16. 7. Which of the following qualities of the your representative stood out as being superior or very satisfactory customer service qualities? Please check all that apply.*

    1. Patient
    2. Enthusiatic
    3. Listened Carefully
    4. Friendly
    5. Responsive
    6. No qualities were superior or very satisfactory
    7. Other
18. Please Specify
20. 8. Which of the following qualities of your representative stood out as being somewhat satisfactory or poor customer service qualities? Please check all that apply.*

    1. Not Patient
    2. Not Enthusiastic
    3. Didn't listen carefully
    4. Unreponsive
    5. No qualities were satisfactory or poor
    6. Other
21. Please Specify
23. 9. Overall, how satisfied were you with the quality and level of customer service provided to you on your visit to the Assessor’s office?*

    1. Extremely Satisfied
    2. Very Satisifed
    3. Somewhat Satisfied
    4. Neutral
    5. Unsatisfied
    6. Very Unsatisfied
    7. Other
25. Please Specify
27. 10. Please describe any particular aspect of the process that stood out.
29. 11. We value your opinion, please offer any additional comments or suggestions that may enhance the experience of working with the Assessor’s for yourself or future customer’s.
31. Thank you for taking the time to fill out this survey, your feedback is very important and we appreciate your honest opinion. We are continually striving to improve our customer service to you and to make visiting the assessor’s office an enjoyable experience. Your feedback will assist us in accomplishing that goal.
33. Thank you for your time,
35. Dean Wilson

    Buchanan County Assessor

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37. 1. Receive an email copy of this form.
38. Email address

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